National Assessment and Accreditation Council (NAAC)
Student Satisfaction Survey
Key Indicator – 2.7.1
Under Criterion II of Teaching – Learning and Evaluation
2020 – 2021


Guidelines for Students

NAAC (National Assessment and accreditation council) is conducting a Student Satisfaction Survey regarding Teaching – Learning and Evaluation, which will help to upgrade the quality in higher education. A student will have to respond to all the questions given in the following format with her/his sincere effort and thought. Her/his identity will not be revealed.

    A) Please confirm this is the first and only time you answer this survey.

    B) Age:

    C) College Name:

    D) Gender: FemaleMaleTransgender

    E) What degree program are you pursuing now?

    F) What subject area are you currently pursuing?

    Instructions to fill the questionnaire

    • All questions should be compulsorily attempted.
    • Each question has five responses, choose the most appropriate one.
    • The response to the qualitative question no. 21 is student’s opportunity to give suggestions or improvements; she/he can also mention weaknesses of the institute here. (Kindly restrict your response to teaching learning process only)

    Criterion II – Teaching–Learning and Evaluation

    Student Satisfaction Survey on Teaching Learning Process

    Following are questions for online student satisfaction survey regarding teaching learning process.

    1. How much of the syllabus was covered in the class?
    85 to 100%70 to 84%55 to 69%30 to 54%Below 30%

    2. How well did the teachers prepare for the classes?
    ThoroughlySatisfactorilyPoorlyIndifferentlyWon’t teach at all

    3. How well were the teachers able to communicate?
    Always effectiveSometimes effectiveJust satisfactorilyGenerally ineffectiveVery poor communication

    4. The teacher’s approach to teaching can best be described as
    ExcellentVery goodGoodFairPoor

    5. Fairness of the internal evaluation process by the teachers.
    Always fairUsually fairSometimes unfairUsually unfairUnfair

    6. Was your performance in assignments discussed with you?
    Every timeUsuallyOccasionally/SometimesRarelyNever

    7. The institute takes active interest in promoting internship, student exchange, field visit opportunities for students.

    8. The teaching and mentoring process in your institution facilitates you in cognitive, social and emotional growth.
    SignificantlyVery wellModeratelyMarginallyNot at all

    9. The institution provides multiple opportunities to learn and grow.
    Strongly agreeAgreeNeutralDisagreeStrongly disagree

    10. Teachers inform you about your expected competencies, course outcomes and programme outcomes.
    Every timeUsuallyOccasionally/SometimesRarelyNever

    11. Your mentor does a necessary follow-up with an assigned task to you.
    Every timeUsuallyOccasionally/SometimesRarelyI don’t have a mentor

    12. The teachers illustrate the concepts through examples and applications.
    Every timeUsuallyOccasionally/SometimesRarelyNever

    13. The teachers identify your strengths and encourage you with providing right level of challenges.
    FullyReasonablyPartiallySlightlyUnable to

    14. Teachers are able to identify your weaknesses and help you to overcome them.
    Every timeUsuallyOccasionally/SometimesRarelyNever

    15. The institution makes effort to engage students in the monitoring, review and continuous quality improvement of the teaching learning process.
    Strongly agreeAgreeNeutralDisagreeStrongly disagree

    16. The institute/ teachers use student centric methods, such as experiential learning, participative learning and problem solving methodologies for enhancing learning experiences.
    To a great extentModerateSome whatVery littleNot at all

    17. Teachers encourage you to participate in extracurricular activities.
    Strongly agreeAgreeNeutralDisagreeStrongly disagree

    18. Efforts are made by the institute/ teachers to inculcate soft skills, life skills and employability skills to make you ready for the world of work.
    To a great extentModerateSome whatVery littleNot at all

    19. What percentage of teachers use ICT tools such as LCD projector, Multimedia, etc. while teaching.
    Above 90%70 – 89%50 – 69%30 – 49%Below 29%

    20. The overall quality of teaching-learning process in your institute is very good.
    Strongly agreeAgreeNeutralDisagreeStrongly disagree

    21. Give three observation / suggestions to improve the overall teaching – learning experience in your institution.